Job Details

911 Dispatcher

Under the supervision of the Medical Communications Center Leadership, the 911 Dispatcher is responsible for managing emergency communications radios and coordinating responses to ensure the safety and well-being of the communities. The Dispatcher monitors facility chats, which involves overseeing communication channels for our facility partners to coordinate transports and share updates. This role is also responsible for monitoring weather and traffic conditions and updating the Communication Center team and road crews. The 911 Dispatcher requires excellent communication skills, the ability to multitask under pressure, and a strong sense of duty and empathy.

Role and Responsibilities

• Efficiently manage and operate 911 radio systems to receive, dispatch and update emergency calls promptly based on crew and PSAP feedback in real time.
• Ensure constant accurate Hierarchies across all local zones for ambulances, update, verify and modify as appropriate.
• Stay informed of current weather and traffic conditions to provide accurate information to emergency responders and/or fellow communications staff members and adjust dispatching as necessary.
• Document and manage quotes related to dispatch operations, including but not limited to long distance transports, private pay requests and standby assignments, ensuring accurate billing and documentation.
• Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
• Must keep current with the knowledge of the EMS services available in the area, their capabilities, limitations, locations and accessibility
• Understand the symbiotic relationship between 911 and IFT's in the zones being dispatched
• Provide accurate ETAs for ambulances providing a mix of 911 and IFT coverage, to allow for best possible ETAs within customers' contractual requirements
• Dispatch and track all 911 calls in the Zone's that run 911 Ambulances, ensuring accurate Realtime timestamps and vehicle location using a variety of tools available
• Demonstrate a strong commitment to workplace safety by identifying hazards, reporting risks, and supporting continuous safety improvements.
• Adhere to all company safety policies, procedures, and regulatory requirements while actively promoting a safe and compliant work environment.
• Collaborate with team members to uphold safety standards and foster a culture of safety across all operations.

Qualifications and Education Requirements

• Must be at least 18 years old or older at the time of hire for insurance purposes
• High School Diploma or GED equivalent.
• Current EMD certification, or ability to obtain within 30 days of hire
• Current NREMT or Arkansas EMT -B certification, or higher
• Current BLS/CPR certification
• Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
• Maintain compliance with HIPAA, state EMS regulations, and company policies.
• Maintain confidentiality and demonstrate professionalism in all communications.
• Ability to work in a busy, high-stress environment and be able to think and react quickly and effectively to tense situations.
• Must be available for recall in times of crisis or when needed due to staffing issues
• Ability to operate telephone and other specialized computer communication equipment.
• Ability to speak clearly and concisely and communicate effectively / accurately
• Ability to follow written and oral instructions.
• Ability to recall details from numerous informational resources.
• Ability to work rotating shifts, including nights, weekends, and holidays to support 24/7 operations.
• Maintain punctuality and reliable attendance as essential job functions.
• Ability to sit and remain stationary for prolonged periods of time, standing as needed
• Must be able to bend, reach, or move within assigned work location as job duties require
• Ability to view computer monitors and other technology screens for extended periods (more than 8 hours)
• Occasionally lift or move up to 25 lbs.
• Ability to pass a pre-employment drug test
• Ability to pass a pre-employment background check
• Ability to read, speak, and write English
• Proficient in general computer literacy.
• Work in a highly structured environment where all communications are recorded and or documented and reviewed as public record

Preferred Skills

• Associate degree in business administration, logistics, or relevant
• Previous 911 dispatching experience

We'd love to have you join the Medic 1 Ambulance team!