Job Details

Overview AR Jonesboro-Parker Rd - 118003. We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.Ensure compliance with all insurance client requirements, processes and metrics.Ensure compliance with all WOW Operating Way standards regarding customer drop-offs, repair planning, customer communication, and delivery.Communicate all customer requests and needs to appropriate team members.Provide positive energy when greeting customers in person and on the phone.Understand all required insurance programs and procedures.Participate in daily production walks with the Management Team, as required.Support all team members when required.Participate in monthly health and safety and staff meetings (if required).Attend training, information sessions, and workshops recommended by the Store Manager.Maintain the store's KPIs by maximizing role performance.Uphold the company's core values: Honesty, Integrity & Respect.Education and Experience High School Diploma or equivalent.Knowledge of repairs and OE guidelines.Awareness of where to look for answers.Basic computer skills.DRP compliance.Minimum 1 year of experience.Willingness to complete I-CAR training.Valid driver's license.Notes This job description is not intended to be an exhaustive list of duties. Duties may change at any time with or without notice. The physical demands of the job must be met to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.Security and screening: AI Disclosure Statement and related content: The Boyd Group and all affiliated companies do not use AI or automated tools to screen applicants. All hiring decisions are made by real people who review each application individually.Compensation Details: Commissions are calculated based on location and revenue metrics, sales and individual performance, subject to plan terms. Estimated $49,000 - $70,000 annually. Supplemental pay includes potential bonuses. If total compensation in a pay period is below minimum wage, guaranteed local or state minimum wage applies.At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.#J-18808-Ljbffr