Job Details

This role monitors systems for incoming orders and assigns service orders to technicians and contractors, and verifies that steps required for the job have been met before scheduling. Coordinates with other departments and customers to accomplish a correct and timely work order, while also maximizing effectiveness of the scheduling process. Schedules all projects in Time Management and notifies applicable departments / individuals of job delay or completion. Essential Job Functions: Monitors and maintains scheduling of incoming work orders. Escalates to supervisor any quantity, quality or timeline issues regarding incoming dispatch work orders that need additional approval; Works in conjunction with customer service representatives, service delivery coordinators and inventory control to ensure the accuracy of work orders and the availability of resources (technicians and equipment), and the clarity of communication to fulfill customer expectations; Prioritizes, organizes, schedules, an...Dispatcher, Dispatch, Customer Service, Technician, Driver