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About the Role

Kipling Realty Management Inc. is proud to oversee the property management of the retail portfolio at Toronto's Union Station. With approximately 80% of the retail footprint occupied — and full lease-up anticipated by 2026 — this is a pivotal time in Union Station's evolution as a landmark mixed-use hub.

As Senior Property Manager, you will take full ownership of the day-to-day operations and overall performance of the retail asset, ensuring that tenants, visitors, and stakeholders experience an environment that is efficiently managed, commercially successful, and brand aligned.

Key Responsibilities

Stakeholder & Tenant Relations

• Serve as the primary client liaison, building and maintaining strong, trust-based relationships with ownership representatives, tenants, stakeholders, and other key partners.
• Act as the lead point of contact for tenant issues, ensuring prompt and effective resolution in line with service excellence standards.
• Collaborate with the Operations Manager on tenant coordination, including regulatory compliance, and onboarding processes.
• Attend and contribute to tenant construction meetings, providing operational insights and ensuring alignment with property standards.
• Lead the preparation, administration, and delivery of annual operating budgets, ensuring alignment with asset strategies and contractual obligations.
• Partner with the accounting team to ensure timely and accurate quarterly reports, variance analysis, and ongoing performance updates.
• Oversee billing and collection of base rents (AR), percentage rents, and recoveries, ensuring adherence to lease agreements and tenant A/R status.
• Oversee Accounts Payable to ensure timely processing of invoicing, and adherence to accounting best practices.
• Deliver monthly sales reporting and insights.

Operational Excellence

• In collaboration with your Operations team, oversee day-to-day tenant operations, ensuring compliance with lease terms, service contracts and health & safety regulations.
• Coordinate, tender, and manage third-party service contracts to ensure quality and cost-effectiveness.
• Perform regular property inspections to maintain a premium standard of presentation, safety, and operational reliability.
• Oversee loading dock service contractor, ensuring efficiency and minimal disruption to site.

Project & Capital Works Management

• Support planning and execution of minor capital projects.

Marketing & Activation Support

• Engage tenants to participate in site activations
• Support Marketing & Events programming as needed.
• Launch new gift card program.

Leadership & Team Management

• Foster a collaborative, high-performance culture grounded in accountability, innovation, and service excellence.
• Provide clear direction and performance feedback to team members.

Qualifications & Experience

• Education: Degree in Business Administration, Real Estate, or a related field.
• CSM or RPA an asset
• Experience: Minimum 7–10 years of progressive property management experience, with a strong focus on retail operations within major urban or mixed-use assets.
• Technical Skills: Proficiency in Microsoft Office (Excel, Word).
• Working knowledge of Yardi an asset.
• Financial Acumen: Demonstrated expertise in budgeting, financial reporting, and variance analysis.
• Lease Management: Knowledgeable on retail leases and landlord/tenant obligations.
• Leadership: Proven ability to manage onsite teams, external service providers, and complex stakeholder environments.
• Soft Skills: Exceptional communication, negotiation, and relationship-building skills; able to navigate and influence at all organizational levels.
• Mindset: Results-oriented, adaptable, and proactive, with the ability to prioritize and perform under minimal supervision.
• Strategic thinking with strong operational execution.
• Financial and analytical rigor.
• Client-centric approach with a sense of urgency and responsiveness.
• High resilience and emotional intelligence in a fast-paced, stakeholder-rich environment.
• Commitment to sustainability, safety, and compliance best practices.

Why Join Us

This is a rare opportunity to lead the management of one of Canada's most iconic retail environments — working at the heart of Toronto's transit and commercial centre, while shaping its tenant mix, operational excellence, and overall visitor experience for years to come.