Job Details

The Network Support Specialist is a part of the Network Operations team responsible for providing overall operational support to Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders

The role may also serve as a POC for Field Operations

Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment.

• Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;
• Interdepartmental coordination of complex order assignment and fulfillment;
• Responsible for fulfilling orders requiring new assignment, facility changes and completions;
• Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records;
• Manages directory number portability requests;
• Troubleshoot and test customer service delivery;
• Activates voice and data services across copper, fiber and Ethernet platforms;
• Participates in a team environment; providing valuable input and suggestions;
• Interacts with Engineering, Field Operations, NOC, and end-customers;
• Performs all other related duties as assigned.

• Strong customer service focus;
• Bachelor's Degree in Engineering, Computer Science, or a similar technical field is preferred, or an Associate Degree in a technical field coupled with relevant work experience
  Cisco CCNA, Nokia NRS, CompTIA, or similar certifications are preferred.
• Foundational knowledge and understanding of computers and networks;
• Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN;
• Demonstrated understanding of the OSI layer;
• Demonstrated understanding of VOIP;
• Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;
• Skill in commonly used software such as Visio, Excel, Word, and PowerPoint;
• Skill in oral and written communication;
• Skill in reading and interpreting technical documents and information;

Ranked a Top Staffing Firm in the U.S

by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles

With more than 300 active clients, Genesis10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below

If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client

Benefits of Working with Genesis10:

Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many consultants have worked exclusively with Genesis10 for years.

• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
  • 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as the Best Company for Work-Life Balance, and as the Best Company for Career Growth, Diversity, and Leadership, amongst others

To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer

Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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