Job Details

Overview:

About IBEX.

Our focus is to provide a seamless candidate experience, a training environment that is conducive to the learner, benefits, perks, and engagement for our agents to ensure that they have the best employee experience. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter! YOU MATTER!!

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 20,000 employees.

About the Role

The Customer Service Representative helps schedule and coordinate rides to medical facilities for customers who are not able to drive themselves. Our mission is to ensure they can get to and from their medical appointments on time with minimal effort or stress. We achieve this by making the scheduling process as smooth, simple, and painless for our customers as possible.

Day to Day Responsibilities:

• Schedule route and dispatch trips to all manner of providers
• Assist in coordination of mass transportation when needed
• Administer trips for volunteer/ independent drivers and mileage reimbursement program
• Works closely with transportation providers and health care facilities to resolve problems
• Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
• Responsible for daily communication with transportation providers
• Ensures accurate trip data input to minimize errors and delays in timelines

Skills & Experience Needed:

• High level of patience, empathy and care for customers
• At least 6 months to 1 year of customer service experience in an inbound call center environment with heavy phone volume and data entry preferred
• Prior in-bound call center experience preferred
• Excellent customer service & phone skills
• Proficient with Microsoft Word, Excel, and Outlook
• Ability to work independently or within a team

Education:

• High School Graduate or General Education Degree (GED)

Ibex Benefits:

• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid T-Mobile cell service
• $500.00 Employee referral program
• Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)